Q: If I
purchase a photo, how will it be sent to me?
A: Your photo(s) will be sent to you via e-mail as an attachment.
We sometimes compress the attachments using WinZip (the format is .zip
files). If you do not have software installed that can unzip these
files, visit http://www.winzip.com
where you can download free software to unzip your photos.
If your order is very large we may send several separate e-mails or we
may provide you with a web location to download the files directly.
Q: How long does it usually take for photos to be sent?
A: We are a small company and we personally process all our
orders manually, so photos are typically delivered within 2
business days in normal circumstances.
If it has been longer than 48 hours, you can inquire on your order by
e-mailing us at
Q: What format are photos provided in?
A: Photos are provided as high resolution files in the compressed
JPEG (.jpg) format. This is the same format used by most digital
Q: What should I do to get my photo printed?
A: You may bring your digital photo on a CD or send it by e-mail
to any reputable photo printing service. You simply need to specify the
size of photo you would like printed and they do the rest. Cottagecam
photos can generally be enlarged up to a maximum size of 16 by 20 inches with no
significant loss of
Here are a number of available services in Canada in alphabetical order:
Q: I don't know much about digital pictures, can Cottagecam arrange
the printing of my photo for me?
If you would like assistance in arranging the printing of a photo
after you have purchased it, simply e-mail us at
your order information and telephone number, and we will forward your
photo to Toronto Image
Works for you. They will contact you to discuss size, finish,
delivery and billing. These services are provided by Toronto Image
Works at an additional cost.
Q: What if I am interested in a photo of my property, but there are
parts of the photo I would like to remove (such as a neighbours house or
etc.) or I think the photo colour is not ideal, what can I do?
A: Because Cottagecam captures photos in bulk, we cannot always
ensure that every photo will be perfectly exposed or include the ideal
perspective. However, since all Cottagecam photos are provided in a
digital format, you can modify the photos yourself (using photo editor
type software), or you can bring them to a photo development shop and
ask them to modify the photo for you. You can easily crop a photo (cut
off sections) or modify the colour intensity and shading. For some
examples, visit our photo tips page for more information.